THE CHALLENGEAs a leading airline in Japan, ANA is continually striving to find innovative ways to provide the best customer service experience for its customers. In this case, ANA sought a powerful solution for making flight status information by route, and by flight, available to their customers via their mobile application ANA GLOBAL, as well as via their website. With ANA’s commitment to customer experience, it was important that the user experience be seamless to customers, and that the flight information available also include codeshare information. Codeshare information is typically quite difficult to integrate into a solution for independent entities because it requires the gathering, implementation, and management of multiple data sources.
“FlightStats data has made it possible to provide our customers with the latest flight status information, for both operating and marketing carrier customers. And since the data has been translated into Japanese, it was quick and easy to implement without having to do the translations ourselves. This data has received high marks from our users.” - Hiroyuki Yoshida, All Nippon Airways